Shipping & Returns
Plain packaging on every order, tracked to fourteen countries, and fourteen days to change your mind.
Discreet packaging
Plain outer box, no branding and no product names on the courier label — nobody can tell what's inside.
Dispatched in 1–2 days
Orders placed before 4pm on a working day are usually packed and handed to the courier the next morning.
Free over PKR 10,000
Complimentary domestic shipping applies automatically at checkout once your cart passes this amount.
Times and costs
Estimates are working days from dispatch, not from the moment you order. Customs handling can add a few days on international orders.
| Destination | Estimate | Cost | Tracking |
|---|---|---|---|
| Karachi & Lahore | 1–2 working days | PKR 250 · free over 10,000 | Included |
| Rest of Pakistan | 2–4 working days | PKR 350 · free over 10,000 | Included |
| Middle East | 5–9 working days | Calculated at checkout | Included |
| UK, EU & North America | 7–14 working days | Calculated at checkout | Included |
| Rest of world | 10–18 working days | Calculated at checkout | Included |
Import duties and taxes on international orders are set by your local customs authority and are the recipient's responsibility.
What happens next
Order confirmed
An email lands within minutes with your items, sizes and total. Check it — this is the easiest point to change something.
Packed by hand
Pieces are checked, folded in tissue and sealed into plain outer packaging within one to two working days.
Tracking sent
You get a courier link by email the moment the parcel is collected, so you can follow it the whole way.
Delivered
Fourteen days from delivery to start a return or exchange if the fit isn't right.
Fourteen days, no awkward questions.
Items can come back within 14 days of delivery as long as they're unworn, unwashed and in their original packaging with hygiene seals and tags attached. For hygiene reasons, intimates that have been worn can't be accepted — so please try things on over your own underwear.
How do I start a return or exchange?
Message us on WhatsApp or call within 14 days of delivery with your order number and which piece you'd like to return. We'll confirm the return address and, for domestic orders, can arrange a courier pickup.
Exchanges work the same way — tell us the size you'd like instead and we'll reserve it while your return is on its way.
When will I get my refund?
Once the piece reaches us it's inspected within two working days. Approved refunds go back to your original payment method and typically show up within 5–10 working days, depending on your bank.
What can't be returned?
Anything worn, washed, altered or missing its hygiene seal and tags. Sale pieces marked final and made-to-measure bridal orders are also non-returnable, which we flag clearly on the product page before you buy.
My piece arrived faulty or the wrong item came.
Send us a photo on WhatsApp within 48 hours of delivery and we'll replace it or refund you in full, including the return cost. This isn't counted against the 14-day window.
Who pays for return shipping?
Return shipping is on you for change-of-mind returns and exchanges. If the piece was faulty, mis-sent or damaged in transit, we cover it.
I'm between sizes — can you help before I order?
Yes, and it saves everyone a return. Open the size guide from any product page, or message us your usual measurements and we'll tell you which size that style runs closest to.